CyMyCloud FAQs
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    CyMyCloud FAQs

    CyMyCloud FAQsHow do I access Nextcloud?How do I migrate my files from OneDrive, SharePoint, or Teams?Where can I find my migrated Teams and SharePoint files?Can I still collaborate on files in real time?How do I share files and set permissions?I can’t find my files!Sync is not working!Can I access files offline?How do I set up notifications?Tips & Tricks💡 Quick Access Shortcuts💡 Boost Collaboration💡 Mobile Productivity

    How do I access Nextcloud?

    • Use your web browser to log in at [Nextcloud URL].
    • Download the Nextcloud Desktop Client for Windows, Mac, or Linux.
    • Install the Nextcloud Mobile App for iOS or Android.

    How do I migrate my files from OneDrive, SharePoint, or Teams?

    • Automated Migration: IT has scheduled a phased transfer. You will receive a notification when your files are available.
    • Manual Upload: Drag and drop files directly into your Nextcloud folders.
    • Sync Tool: Use the Nextcloud Desktop Client to sync your local folders.

    Where can I find my migrated Teams and SharePoint files?

    • Files are located in the Shared Folders assigned to your department or team.
    • Use Nextcloud’s Search Bar to find documents quickly.

    Can I still collaborate on files in real time?

    • Yes! Use OnlyOffice for document editing.
    • Tag team members and comment directly on shared files.

    How do I share files and set permissions?

    • Click the Share Icon next to any file or folder.
    • Set permissions: View Only, Edit, or Upload Access.
    • Share securely with internal users or generate a link for external sharing.

    I can’t find my files!

    • Use the search function, filter by file type, or check the Recent Files section.

    Sync is not working!

    • Ensure the Desktop Client is running and logged in.
    • Restart the client or manually synchronize.

    Can I access files offline?

    • Enable Offline Sync in the Desktop or Mobile App.

    How do I set up notifications?

    • Customize alerts in Settings → Notifications to receive updates on shared and edited files.

    Tips & Tricks

    💡 Quick Access Shortcuts

    • ‘Favorites’ Folder: Mark frequently used files with a ⭐ for easy access.
    • Keyboard Shortcuts: Quickly navigate using Nextcloud’s shortcut keys.
    • Drag & Drop Uploads: Drag files into Nextcloud for fast uploads.

    💡 Boost Collaboration

    • Use Nextcloud Talk for chat, video calls, and team collaboration.
    • Enable File Versioning to restore previous versions of your documents.

    💡 Mobile Productivity

    • Scan documents directly into Nextcloud using the mobile app.
    • Set up Auto-Upload to back up photos and important files.